Terms of Use

2. Eligibility and Account Authority

Age and Capacity Requirements

• You must be at least 18 years of age to use the Services
• You must have the legal capacity to enter into binding agreements under Australian law

Business Representative Authority

If you use the Services on behalf of a business, company, partnership, or other organisation, you represent and warrant that you have the necessary authority to bind that entity to these Terms.

You acknowledge that both you individually and the entity you represent will be liable for any breach of these Terms.

Account Registration

• You must provide accurate, current, and complete information during the registration process
• You must promptly update your account information if any changes occur
• You are responsible for maintaining the accuracy of all information associated with your account

3. Your Account and Security

Account Security

• You are solely responsible for maintaining the confidentiality and security of your account login credentials
• You must use a strong, unique password and enable multi-factor authentication when available
• You must not share your account credentials with any third party

Account Responsibility

You are fully responsible for all activities that occur under your account, whether authorised by you or not. You agree to notify us immediately at support@instantreceipts.com.au if you suspect any unauthorised access to or use of your account. We may suspend your account if we reasonably believe it has been compromised.

Account Termination by User

You may terminate your account at any time through your account settings or by contacting us. Upon termination, your access to the Services will cease, but these Terms will continue to apply to your prior use.

4. Scope of Services and Limitations

Service Description

Our Services include AI-powered tools to assist with:

• Receipt recognition and digital storage
• Automated expense categorisation and GST calculation
• Generation of BAS-ready reports and financial summaries
• Secure data sharing with authorised accountants and tax agents
• Integration with popular accounting software platforms

Service Limitations and Disclaimers

IMPORTANT:

We provide technological tools to assist with bookkeeping and financial record management. We do not provide:

• Financial, taxation, accounting, or legal advice
• Tax agent services as defined under the Tax Agent Services Act 2009
• Professional accounting or auditing services
• Guarantee of compliance with taxation or regulatory requirements

Your Responsibilities

You remain solely responsible for:

• The accuracy and completeness of all data you upload or input
• Compliance with all applicable laws, regulations, and reporting obligations
• Verification of automated categorisations and calculations
• Consultation with qualified professionals for tax and accounting advice
• Proper backup and retention of your business records

Tax Advice Disclaimer

Instant Receipts is not a registered entity pursuant to the Tax Agent Services Act 2009 (TASA) and therefore cannot provide taxation advice. For queries concerning taxation, including filing your BAS return or annual tax statements, you should consult with your accountant or other registered tax adviser.

5. Subscriptions, Billing, and Payments

Subscription Plans

Access to certain advanced features requires a paid subscription. Subscription plans and pricing are displayed on our website and in our applications. We reserve the right to modify subscription plans and features with reasonable notice.

Billing and Payment Processing

• Subscription fees are billed monthly or annually in advance, as selected during signup
• All prices are in Australian Dollars (AUD) and include GST where applicable
• Payments are processed securely through third-party payment providers including Stripe and RevenueCat
• We do not store your complete payment card details on our servers

Payment Obligations

• You must provide valid and current payment information
• You authorise us to charge your designated payment method for all applicable fees
• Failed payments may result in service suspension or account termination
• You remain responsible for all charges incurred under your account

Automatic Renewal and Cancellation

Unless cancelled before the renewal date, subscriptions automatically renew at the end of each billing cycle. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial subscription periods, except as required by the Australian Consumer Law.

Fee Changes

We may modify subscription fees with at least 30 days' written notice. Fee changes will take effect on your next billing cycle after the notice period. If you do not agree to fee changes, you may cancel your subscription before the changes take effect.

6. Acceptable Use and Prohibited Conduct

Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms and all applicable laws and regulations.

Prohibited Activities

You must not:

Illegal or Harmful Use

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
• Upload, store, or transmit any content that is illegal, harmful, threatening, abusive, or violates the rights of others
• Use the Services to facilitate money laundering, tax evasion, or other financial crimes

Security and Technical Violations

• Attempt to gain unauthorised access to the Services, other user accounts, or our systems
• Upload or transmit viruses, malware, or other malicious code
• Interfere with, disrupt, or impose unreasonable burden on our servers or networks
• Attempt to reverse engineer, decompile, or extract source code from our software

Commercial Misuse

• Resell, redistribute, or make the Services available to third parties without our written consent
• Use the Services to compete directly with us or to develop competing products
• Scrape, harvest, or collect information from the Services using automated means

Data and Privacy Violations

• Upload or share personal information of others without proper consent
• Violate the privacy or other rights of any third party
• Use the Services to store or transmit sensitive personal information beyond what is necessary for bookkeeping purposes

7. Data Ownership, Licensing, and Privacy

Your Data Ownership

You retain all ownership rights in the business data, documents, and information you upload to the Services ("Your Data"). We do not claim ownership of Your Data and will not use it for purposes beyond providing the Services.

License Grant to Us

By using the Services, you grant us a limited, non-exclusive, royalty-free licence to:

• Host, store, and backup Your Data on our secure servers
• Process and analyse Your Data using our AI-powered features
• Display Your Data back to you through our user interface
• Share Your Data with authorised third parties as directed by you (such as your accountant)
• Use anonymised and aggregated data for service improvement purposes

Privacy and Data Protection

We handle Your Data in accordance with our Privacy Policy and applicable privacy laws. We implement appropriate technical and organisational measures to protect Your Data. You are responsible for ensuring you have the right to upload and process any data you provide to us.

Data Export and Portability

You may export Your Data at any time through our standard export features. Upon account termination, we will provide reasonable assistance to help you export Your Data. We may charge reasonable fees for complex or custom data export requests.

8. Intellectual Property Rights

Our Intellectual Property

All intellectual property rights in the Services, including but not limited to software, source code, algorithms, user interface designs and layouts, trademarks, logos, branding materials, documentation, help content, training materials, AI models and machine learning technologies remain the exclusive property of Instant Receipts Private Ltd or our licensors.

License to Use Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes and to use our mobile applications on devices you own or control.

Restrictions on Use

• You may not copy, modify, or create derivative works of our software or content
• You may not remove, alter, or obscure any proprietary notices or labels
• You may not use our trademarks or branding materials without written permission
• You may not attempt to extract or reverse engineer our proprietary algorithms

Third-Party Content

The Services may include content, software, or services provided by third parties. Such third-party content is subject to the respective third party's terms of use and intellectual property rights.

9. Service Availability and Support

Service Availability

We strive to provide reliable and consistent access to the Services; however, we do not guarantee uninterrupted, timely, secure, or error-free operation of the Services. The Services may be unavailable due to maintenance, updates, or circumstances beyond our control.

Planned Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide reasonable advance notice of planned maintenance when possible. Emergency maintenance may be performed without prior notice when necessary to maintain security or functionality.

Customer Support

Technical support is provided via email at support@instantreceipts.com.au. Support is generally available during Australian business hours (9 AM - 5 PM AEST/AEDT, Monday-Friday). We aim to respond to support requests within 2 business days. Support response times may vary based on the complexity of the issue and your subscription level.

Service Modifications

We may modify, update, or discontinue features of the Services at any time. We will provide reasonable notice for significant changes that materially affect functionality. We are not liable for any modifications, suspensions, or discontinuations of the Services.

10. Disclaimers and Limitation of Liability

Service Disclaimer

Subject to the Australian Consumer Law and to the maximum extent permitted by law:

• The Services are provided "as is" and "as available" without warranties of any kind
• We make no representations or warranties regarding the accuracy, reliability, or suitability of the Services for your specific needs
• We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement

AI and Automated Features Disclaimer

Our AI-powered features are designed to assist with bookkeeping tasks but may not be 100% accurate. You are responsible for reviewing and verifying all automated categorisations, calculations, and reports. We do not guarantee that automated features will meet your specific business requirements or comply with all applicable regulations.

Limitation of Liability

To the maximum extent permitted by law and subject to the Australian Consumer Law:

General Limitations

• Our total liability to you for any claims arising from or relating to the Services shall not exceed the amount of subscription fees you paid in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, use, goodwill, or other intangible losses

Specific Exclusions

• Any reliance you place on automated categorisations or calculations
• Any errors, omissions, or inaccuracies in reports or data analysis
• Any failure to comply with tax or regulatory obligations
• Any damages resulting from data breaches, system failures, or service interruptions
• Any damages caused by third-party integrations or services

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or other rights you may have under the Australian Consumer Law or other applicable consumer protection laws. Where we are liable under such laws, our liability is limited to the maximum extent permitted by those laws.

11. Indemnification

You agree to indemnify, defend, and hold harmless Instant Receipts Private Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third party's rights, including intellectual property rights
• Any content or data you upload, store, or transmit through the Services
• Any disputes between you and any third party arising from your use of the Services

This indemnification obligation will survive termination of these Terms and your use of the Services.

12. Termination

Termination by You

You may terminate your account and subscription at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing period. You will continue to have access to the Services until the end of your paid subscription period.

Termination by Us

We may immediately suspend or terminate your access to the Services if:

• You breach any provision of these Terms
• You fail to pay subscription fees when due
• You engage in prohibited conduct or misuse of the Services
• We reasonably believe your account has been compromised
• We are required to do so by law or court order

Effects of Termination

Upon termination of your account: your access to the Services will cease immediately. We may delete your account and data in accordance with our data retention policies. You should export any data you wish to retain before cancellation. All provisions of these Terms that by their nature should survive termination will continue in effect.

Data Retention After Termination

We may retain your data for up to 12 months after termination for backup and legal purposes. Business and tax-related records may be retained for 7 years as required by Australian law. You may request immediate deletion of non-essential data by contacting us.

13. Third-Party Services and Integrations

The Services may integrate with third-party applications, services, and platforms, including:

• Accounting software (Xero, MYOB, QuickBooks)
• Banking APIs and financial institutions
• Cloud storage services (Google Drive, Dropbox, OneDrive)
• Payment processing services

Your use of third-party integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the availability, functionality, or security of third-party services and do not endorse or make any representations regarding third-party services.

Our Services may contain links to third-party websites or services. These links are provided for convenience only and do not imply our endorsement. We are not responsible for the content, privacy policies, or practices of third-party sites.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or other acts of God
• Government actions, regulations, or restrictions
• Internet or telecommunications failures
• Cyber attacks, data breaches, or other security incidents
• Strikes, labour disputes, or other industrial action

15. Changes to Terms

Modification Rights

We reserve the right to modify these Terms at any time to reflect changes in our Services or business practices, updates to applicable laws or regulations, or improvements to security or user protection measures.

Notice of Changes

For material changes to these Terms, we will provide notice by sending an email to your registered account email address, posting a prominent notice on our website, and providing an in-app notification when you next access the Services.

Acceptance of Changes

Changes to these Terms will take effect 30 days after notice is provided. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Services before the effective date.

16. General Provisions

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of Victoria, Australia. If you access the Services from outside Australia, you do so at your own risk and are responsible for complying with local laws.

International Access

The Services are operated and provided from Australia. We make no representations that the Services comply with the laws of any country outside Australia. If you access the Services from outside Australia, you are responsible for compliance with applicable local laws.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Instant Receipts Private Ltd regarding your use of the Services and supersede all prior agreements and understandings.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms or any rights hereunder without restriction. Any attempted assignment in violation of this section will be void.

Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision of these Terms.